After Shipping
almost 2 years ago
– Tue, Dec 06, 2022 at 10:53:47 PM
Hello Coffee Lovers,
I wanted to give a quick update on the status of your Knob Coffee Grinders. As we all know, the process has been pretty slow, and we've had a lot of emails and comments about it.
First of all, I want to say that we're so grateful for your patience with us—we know this has been a long process, and we're doing everything we can to get you your grinder as quickly as possible.
We currently have 270 Knob Coffee Grinders left that need to be shipped out. In total, 1550 grinders were sent out to 1220 different addresses across the world; 950 have already been sent safely. So if you haven't received yours yet, don't worry—it's coming soon!
Once your grinder is shipped out, you'll get an email with tracking information so you can follow along and make sure it arrives safely at its final destination. If you haven't gotten that email yet… well then it means we're still working on sending yours out! We'll keep working until everyone gets theirs!
How does Shipping work?
In this update, we'll talk about some of the things we've been working on to get your orders out the door. We know it can be frustrating not to have your grinder. We're sorry for the delay, and we're working diligently to get these out to you as quickly as possible.
We had the option to ship the grinders by sea to international warehouses. From there, your orders would have been fulfilled by local shipping carriers to your final location. But we chose to ship them one by one—because we care about each and every one of our customers, and want you all to get your grinders in a timely manner.
We have a spreadsheet set up in order of backer number, and as I mentioned in my previous update, all of our components were ready and in order. We are trying to assemble the products one by one, making sure that each is up to our high standards for quality.
We check the addresses first, which means that if an item requires UPS or DHL shipping, it gets entered into those systems one by one. Sometimes countries may ask for tax id, and sometimes backers may give wrong information. For this, we contact the backer and renew the information. This also takes time. After we enter each address into the system, we pack each product accordingly—whether they're customized or not—and then ship them out to their new owners!
On a few products, laser engraving was being done wrong; therefore, we separated those products and didn't ship them yet. We will collectively send new products to the laser engraving vendor again because they don't accept creating setups for just 1-2 items.
Another example: If we had the next backer's product ready and labelled, but the backer's due amount was still unpaid in the backerkit system, we put it on hold until the Backerkit would automatically withdraw it.
Feedback
We are thrilled to hear that almost everyone liked our product very much. We're so glad to hear that you're enjoying our products. Your feedback is incredibly valuable to us, and we will be sure to take it into account as we continue to develop new products.
Even though Silicon O-rings are highly recommended materials when it comes to durability and long lifetime, the biggest complaint with the product was that the Silicon O-ring in the lower catcher. They get affected by the coffee oil after a certain use. The catcher is already 55 grams, it slips and falls when its weight is put on. You can get rid of this problem if you wipe the o-ring part from time to time with a damp cloth and degrease it.
With the feedback from you guys, we will change the system in version 2. We will try to make a screw-head type catcher in the future.
The second big request was that the outer surface needed a non-slip silicone sleeve. We do not have such a plan at the moment, we like this surface appearance, but if demands increase, we will also consider the production of sleeves.
Apart from these, we were really proud to hear that grinding quality is very good and that it is a product that is recommended by everyone. Thanks again for your wonderful comments! Share us on social. Help us to improve our brand for the future. Here is a nice video that you can enjoy about Knob Coffee Grinder:
https://www.youtube.com/watch?v=ovPFF2vqxRM
Thank you for your patience! We know our backers are eager to receive their rewards, and we're working hard to get them shipped out as quickly as possible.
Best,
Yavuz